1. What is evanSales?
evanSales, inc. is a United States Owned and managed outsourcing corporation headquartered in America's heartland, Chicago, Illinois. We offer U.S. local management in our Same Time Zone South American call center. Our global customers outsource their inbound, and outbound call center, data input/analytics and web solution needs to us.
2. What are the services that evanSales delivers?
- Call Center: Inbound or Outbound in English or Spanish.
- Internet Services: Website design, SEO and SMO (social media optimization), email/chat support
- Data Input and Analytics
- Marketing, Financial and Web-based Research
- Innovative Marketing: Script analysis, logo design, closing techniques
- Virtual Personal Assistants
- Translation: English, Spanish
3. Does evanSales perform success-based campaigns?
Yes, we will accept performance-based outbound telemarketing/lead generation campaigns. If fact, we seek them out. Why? We are confident we can sell. Our founder launched his first business out of his garage, grew at 1019% and sold his firm for $60 million using the same cold calling techniques our employees are taught.
Any of our competitors who do not accept pay for performance should be crossed off your list. If they lack confidence you will usually receive mediocre results. You get what you pay for with performance-based voice communications.
Our competition in India and the Philippines hire nighttime workers. QUESTION: How many of your friends or business associates work nights?" No one does", so why do you think people who work nights in India or the Philippines are talented? If they were really talented at sales they would work in the daytime and make more money.
4. Can you describe evanSales' project management?
We begin by viewing your entire website. U.S. HQ management, local U.S. management and the dedicated team of telemarketer/call enter employees view your entire website. We believe this starting point enables us to be very efficient. We will then know your products, your services and how you present your firm to your prospects and customers.
- Project Parameters, Implementation and Management: You will be matched with a project manager and a checklist will be created. We will then deploy the test telemarketing /call center script, evaluate and process the analytics. We will email you the results in two formats and report to you every night or every other night by phone (your choice).
- Test Period: evanSales will dedicate up to 5 employees for a paid test period. When we deliver great results we can expand the scope of the project.
- Customer Management: evanSales offers near shore, Same-Time-Zone transition. Our top management works the same hours your top management does. Our pre-start and feedback meetings will be informative, analytical and concise. We will call you pre or post 5PM (your choice).
5. Which industries do you have experience with?
We have experience with public corporations and venture capitalized startups. Some of our customers include technology, financial institutions, insurance, heathcare and medical devices, retail, publishing, transportation, real estate, electronics, hotels and business schools.
The old saying is, "You are who you hang with." evanSales, and its predecessor EVCOR, offer references which include: Microsoft, intel, SONY, Infosys, ReMAX, Stanford University, Yale, London Business School, R+L Carriers, Abbott Labs, Crane Areospace, Baxter Healthcare, Lion Club International, Follett, Pampered Chef, Regular Baptist Press, General Motors, etc.
6. Can you describe the telemarketers/call center employees?
We hire college graduates, with 3+ years of experience working in a call center or sales environment. Our employees handle sales calls, outbound lead generation, and customer service.
7. Do they sound American?
Our employees sound like they live in Nebraska. We are so confident in our people that we feature them talking to you on the home page of our website (name any other firm which does this?).
We do not sound Indian or Filipino and we deliver Same-Time-Zone access. We sound American and sometimes Canadian. Fact: Indian call centers have begun sending their call center leads to our call center. Why? We have no distinct accent so you never think, "Where is this person from?" We can choose from a plethora of Americans or Canadians living in South America. The #1 trait we look for is, "Does the person have a sense of humor?" They do not need to be a funny person but we have found from years of experience that most successful sales people can tell an entertaining story. If we cannot understand (even one word) we take a pass. We believe this process gives us an edge over other foreign voice communication firms. I think Americans have a good sense of humor and enjoy a good story.
8. Can I talk with your employees?
Of course you can. Our prospects can view a voice sampling of our employees on our website's home page. You can interview as many employees as you need to.
You can also talk with our local manager and explain to him what type of person you need.
9. Will I have dedicated employees on my campaign?
Yes, you will. evanSales is four years old and pays salary and bonus to each employee. Most of our competitors pay salary only to their agents. Our employees stick with us and will be dedicated to your account.
10. Can I listen to the calls?
Certainly. evanSales can send recorded calls to you through our secure FTP site. We can also provide local number access so you can listen to your campaign.
11. What is the tenure of your management?
Our lead manager has 9 years in the telemarketing/call center business and he lives in South America. Our other managers have been in the industry a minimum of 4 years. All our managers have been promoted from within the firm. We reward entrepreneurial success.
12. Does your firm work 24/7/365?
Our employees work 8 hours per day, 40 hours per week. We can operate 24/7/365.
If you need us to work from 7:30am - 8pm EST we can because we offer a Same-Time-Zone call center and we can hire great people who work in the daytime.
13. What form of payment do you accept?
We accept payment through paypal.com, wire transfer, or U.S. check.
14. What sort of technology/security does your firm utilize?
We have multiple redundant fiber ISP lines to backup all of our voice, data and web related business. We offer you clarity and redundancy through multiple telecommunication carriers. We can scale up bandwidth on short notice and we feature individual UPS and an on-site diesel generator so if the main power fails we remain unfazed.
evanSales has dedicated IT and support. We utilize a Cisco firewall, 3DES support for secure VPN communications, McAfee Enterprise Suite for virus protection, VLAN based network support, and Biometric and proximity access control.
Per workstation: We offer URL filtering from Surf Control, restricted internet access based on domain authentication, logging of internet access at user level, no mail or internet access at employees desktop unless specifically called for in customer's agreement, and no external storage media or printing.
We sign non-disclosure agreements (NDA) with our clients and with our employees. We perform full background checks on all employees but we tend to hire people who are referred to us.
15. How can I start with evanSales?
Please call Patrick Evans at 630-803-6511 or email patevans@evansales.com. You can also populate the fields on the evanSales contact form at evanSales.com. If you notice I say "Please". I notice that word is missing from most telemarketing/call center websites. Thanks for thinking of evanSales we appreciate it.
1.630.803.6511
